TERMS AND CONDITIONS

1. Introduccion

By making a purchase from El Gato Chocolates, you agree to these Terms and Conditions. We recommend reading them carefully before completing your order. These terms apply to all sales made within the United States.

2. Handcrafted Products

Our chocolates are handcrafted. Variations in color, shape, or appearance are normal and do not constitute product defects.

3. Pricing and Payments

  • All prices are listed in U.S. dollars (USD).
  • Full payment is required at the time of purchase.
  • We reserve the right to update our prices without prior notice.

4. Shipping

4.1. Order Processing

Orders are processed within 1–3 business days.

During peak seasons or promotional periods, processing times may be extended.

4.2. Shipping Methods

We use third-party shipping services (USPS).

Delivery times depend exclusively on the shipping carrier (typically 2–5 business days).

4.3. Chocolate Shipping Conditions

Due to the nature of our products, chocolates may be affected by extreme temperatures, particularly during summer or winter.

To minimize these risks, we use protective packaging and, when appropriate, insulating materials.

5. Damage and Refund Policy

5.1. Refunds for Damage Attributable to El Gato Chocolates

Refunds will only be issued if the product arrives damaged due to:

  • Failure of our packaging or thermal protection.
  • Melting or damage caused by drastic temperature changes when the packaging did not meet appropriate protection standards.

In these cases, customers must submit photographic evidence within 24 hours of receiving their package.

5.2. Damage Attributable to the Shipping Carrier

No refunds or replacements will be provided when damage or loss results from:

  • Delays caused by the shipping carrier.
  • Improper handling of the package by the carrier.
  • Loss of the package by the carrier.

In such cases, customers must file a claim directly with the shipping carrier.

5.3. No Physical Returns Accepted

For food safety reasons, we do not accept physical returns of our products under any circumstances.

5.4. No Refunds After Purchase

Once a purchase has been completed, cancellations and refunds are not accepted, except in the specific circumstances outlined in Section 5.1.

6. Customer Information

Customers are responsible for providing:

  • A correct and complete shipping address.
  • Valid contact information.

We are not responsible for packages shipped to incorrect addresses provided by the customer.

7. Intellectual Property

All website content, including images, text, logos, and designs, is the property of El Gato Chocolates and is protected by applicable intellectual property laws.

8. Limitation of Liability

El Gato Chocolates shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or shipping services.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any modifications will take effect immediately upon publication on our website.